We want you to love your purchase — but if something isn’t quite right, we’re here to help.

You can request an exchange within 7 days of receiving your order.

• We do not offer refunds unless the issue is due to an error on our side (such as receiving the wrong item or a defective product).
• If the exchange is requested for a reason other than our error (such as a size change), shipping fees will apply.
• If the issue is our mistake (wrong item, defect, etc.), we’ll handle the exchange at no additional shipping cost.

How to Request an Exchange or Refund

To get started, please email us at info@barraserb.com with the following:

• Your order number
• A photo of the product
• The reason for exchange or refund

Our team will review your request and guide you through the next steps as quickly as possible.